Service Design

Service Design
Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the delivery of quality services that meet or exceed customer expectations. This book shows you how to create valuable IT service assets for your organization, but within business constraints, such as time and money. It provides a framework for service design that considers the customer requirements, both now and in the future, while keeping the business view firmly in sight.
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.